FAQ's & Care

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Eyelash Extensions

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Eyelash Extension FAQs

How long does an appointment take?

As each session is customized to every client - appointments can take anywhere from 1 hour to 3.5 hours depending on the service being provided.

If I am coming from a different salon with lash extensions am I able to get a fill at The Butterfly Room?
Yes, absolutely! In order to allow enough time, these appointments may differ in timing than our standard fills. Our lash artists are determined to put your lash health first, so following an assessment of the existing lashes your licensed professional will determine if a removal will be necessary prior to moving forward with your lash journey!

How does it work?
The lash extension process includes the use of cooling gel eye pads to cover lower lashes. Once the lashes are cleaned and prepped, your lash artist, using sterile instruments, will start the process of isolating each individual natural lash and applying either, single lashes, fans, or both with adhesive giving you a completely customized look to perfectly suit you!

Can I wear corrective lenses during a lash appointment?
Yes! Corrective lenses do not interfere with the lashing process. Although some clients prefer to bring in their contacts case as the removal of contacts prior to the appointment may be more comfortable.

Will having lash extensions damage my natural lashes?

We leach lose 2-5 natural lashes per day. This is why fills are so important to keep up on. A 2 week fill is standard practice to keep your lashes looking full. At 3 weeks the client tends to lose about 30 additional lashes which is why more time and product is required.

Now, maybe you have a special event that falls between your scheduled fills that you want those lashes looking extra freshie fresh for - this would be considered a "touch up". Your lash artist will make the best recommendation based on your retention which fill schedule is best for you.

What should I avoid while wearing eyelash extensions?

Clients who avoid all oils around the eyes have better retention. Oils soak into the lash like a sponge and will de-bond the glue of your extension. Other tips for good retention include - avoiding sleeping on your face, picking/touching your lashes and waiting 24 hours before getting them wet after a fill.

How do I care for my lashes?

Avoid oils around the eyes. Cleansing your lashes daily is key in excellent retention as it helps remove bacteria and natural oils. Your lash artist can recommend a great cleanser for you!

How to prepare for an Eyelash Extension Appointment?

DO:

- Always come to your appointment with lashes washed and no make-up, moisturizers or creams on or around the eyes.

- Lash naps are always encouraged - this is your time to be pampered!

- We want you to be in absolute comfort during your visit which is why comfy clothing is encouraged. Have a favorite blanket? Feel free to bring it along!

DON'T:

- Wear makeup prior to your visit as it may disrupt the bonding of the artificial lashes to your natural lashes.

- Have caffeine prior to your appointment as we want to limit the possibility of feeling antsy or having fluttery eyes while laying down

Eyelash Extension Aftercare

For the duration of wearing eyelash extensions:

- Cleansing your lashes daily is key in excellent retention and to maintain the health of your natural lashes as it helps remove bacteria and natural oils. Your lash artist can recommend a great cleanser for you!

- Avoid mascara, and other oil-based products around the eye area
- Avoid pulling, rubbing or twisting of the eyelash extension

Within 48 hours after appointment:

- Avoid water can come in contact with the eye area for 4-5 hours

- Avoid use of pool, sauna or spa for 48 hours after the application

- Avoid sleeping face down.

Outside of 48 hours after appointment:

- Apply 1 or 2 pumps of the recommended cleanser onto the back of your hand. With your eyes closed, use a lash brush to gently sweep the cleanser along your lash line and down, from the base of your eyelashes to the tips, for appx one minute. After your lashes have been cleaned, gently rinse the cleanser from your eye area with cool water. Use a tissue or clean towel to dry, or allow them to air dry. For Hybrid or Volume lashes, you can use the cool setting on a hair dryer and your artist supplied lash brush to gently fluff them in an upward motion.

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Spa Services

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How long does the hair need to be in order to get sugared?
For sugaring services, you will want about three weeks to grow out. The hair should be about 1/16” or the size of a grain of rice

What is the difference between waxing and sugaring?
Compared to hard or soft wax, sugar is much gentler on the skin. Traditional wax is heated, leading to potential burning or irritation of the skin. Unlike wax, sugar/hair is removed in the direction of hair growth leading to less ingrown hairs. Since sugar melts into the skin, the hair can be much shorter prior to appointments.

Sugar

- 100% natural, biodegradable, water soluble.

- Hair is removed in direction of hair growth, reducing the amount of ingrown hairs

- Uses no added heat, sugar melts into the skin

- Hair can be as little as 1/16”

Wax

- heated, possible leading to burning of the skin and increased sensitivity

- Contains preservatives and dyes

- Hair is removed against the hair growth, causing potential breakage
- Hair needs to be at least 1⁄4”

Am I a good candidate for sugaring?
Although sugaring is a great alternative to wax there are a few things that could push out your sugaring services in order to protect your skin, including, bruising of the skin, rashes, skin tags, open sores on the treatment site, sunburn, vein inflammation,
psoriasis, hepatitis, raised moles. If none of these are present at time of appointment, sugar is the perfect fit for you!

Are there any steps I'd have to follow after a sugaring appointment?
Following any hair removal service, the pores and hair follicles are opened up. To prevent irritation of the skin, avoid tanning, working out, receiving facial treatments (especially peels or resurfacing treatments) and using any hot tubs, bath, sauna or steam rooms for 24 hours after service. It is best to exfoliate with a sugar scrub at least 2-3 times a week to prevent ingrown hairs.

I wear corrective lenses, can I still get a lash lift and tint?

Yes! Corrective lenses do not interfere with the lash lift and tint process. Although some clients prefer to bring in their contacts case as the removal of contacts prior to the appointment may be more comfortable.

How long does it last?

Lash & Brow lifts

Typically brow/lash lifts last up to 6 weeks. Your artist will develop a maintenance schedule that works best for you.

Lash & Brow tints (including Henna)

Typically brow/lash tinting can last up to 4 - 6 weeks. Your artist will develop a maintenance schedule that works best for you

What To Do:

During Appointment:

- Always come to your appointment with the lashes and/or brows washed to remove any buildup of make-up, moisturizers or creams.

- Avoid caffeine prior to your appointment as we want to limit the possibility of feeling antsy while laying down

- Lash/brow naps are always encouraged - this is your time to be pampered!

Within 24 hours of appointment:

- Avoid going out in the sun or tanning

- Avoid getting lashes/brows wet

Outside of 24 hours of appointment:

- Brush lashes/brows daily

- Apply a lash/brow conditioner and/or serums (argan oil, castor oil, serums etc.) as needed

- Mascara/brow gel can be used after 24 hours of appointment - waterproof is not recommended

- Avoid sleeping face down

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Permanent Cosmetics

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Is it really permanent?

PMU is sometimes referred to as semi-permanent makeup. This can cause a lot of confusion! It’s permanent in the sense that it can’t be washed or exfoliated away. Anytime pigment is placed under the skin, and lasts more than 6 weeks, it’s considered to be permanent/tattooing. However, it’s semi-permanent in the way that it will fade over time and need refreshing. For some clients it may fade away completely, and for others it may not. Linzie refers to it as “permanent,” because we want our clients to see it as a lifelong commitment.

How long have people been doing this?

Evidence of PMU actually dates back over 2,000 years! Then, in the early 1900s, the first PMU services were officially documented (in Europe). However, the industry has undergone major changes in just the last ten years. The techniques, pigments, and tools that are now available are more advanced than we ever thought possible. Permanent makeup is not what it was a decade ago!

I've seen so many scary brow tattoos, I'm worried it can't ever look natural...

10+ years ago, women (and men!) that were interested in permanent makeup were not seeking out natural-looking methods (as they weren’t even available yet) and were often visiting traditional body tattoo artists for it. So those old, dark/discolored, misshapen brows that you often see on older women, aren’t a representation of today’s PMU, but yesterday’s; a time when any PMU was better than none! Today, our techniques are wildly different. We’re able to customize your result more than ever before. Whether you’re looking for something natural, bold, full, thin, wispy, defined, light, or dark… It’s achievable. That being said, there are absolutely artists still out there that can and will produce dark, thin, “old school” brows… As there are some clients that still want them! That’s the beauty of modern PMU; there’s an artist for everyone. Choose wisely!

How do I know what would look good on me?

That’s where we come in! It’s hard to be objective about your own brows and envision different looks on yourself. As artists, we’re able to narrow down the shape, size, color, and method that’d be best in your unique case, and satisfy your preferences. You can leave the heavy lifting to us!

Does it hurt?

I know, I know. How could it NOT hurt, right? Wrong! Although PMU is a form of tattooing, we work so shallow in the skin to create light, powdery results. We just barely hit the 2nd layer of the skin. On top of this, we use numbing gel throughout our services to make you as comfortable as possible. Many clients even fall asleep during their services. Not kidding! Once that numbing gel takes effect, it’s smooth sailing. 95% of our clients say their services were much more comfortable than they expected.

Is it safe?

Tattooing of any kind is considered to be totally safe, so long as:

1. It’s done in a properly licensed facility, by a licensed and insured artist.

2. It’s not done on any clients that are not considered good candidates (see contraindications section on our "Guidelines" page ).

3. Proper aftercare instructions are followed closely.

Linzie holds over 30 certifications and is licensed and insured. She does not tattoo anyone that’s not considered to be a good candidate for it, and we provide detailed aftercare instructions digitally and on paper.

Should I bring in pictures of what I like?

This can sometimes be helpful, but it’s in no way necessary. Either way, we ask that you come in for your initial appointment with an open mind. What you love on someone else, may not be realistic or suitable for you, or match with your artist’s style. This is one reason that it’s important to select an artist who posts mostly healed work that you love!

Why do artist's brow work look so dark, and sometimes orange in photos?

Permanent brows almost always heal cool. That means they become a little (or a lot) more ashy 1-2 weeks into healing. Certain skin types are even more prone to this. That being said, adding warmth will almost guarantee a more neutral healed result! And as we all know, it’s the healed result that counts. A week of warm-toned brows is better than a lifetime of grey/blue brows. The pigments that we use with our brow clients are pre-modified. That means we don’t have to add in any warmth; these pigments arrive with the perfect amount already added. Not only does this protect you from a too-cool brow now, but it also keeps them looking warm/neutral for longer. That means less refreshing needed.

Should I come in wearing makeup so you can see how I like to wear it?

This can sometimes be helpful, and we understand if you’re not comfortable traveling to the studio with no makeup on. But we ask that you do not wear any complexion makeup to your appointment. This makes our photo-editing process much easier!

I know I'm supposed to avoid unprotected sun exposure forever, but I go tanning a lot. Will that affect my results?

You absolutely cannot go tanning within 10 days of your appointment. But even tanning after that will impact your long-term results. Clients that go tanning regularly find that their PMU fades and cools in color much more noticeably than clients who limit sun exposure.

Will I still have to pluck my brows after having them done?

Yes, you will still need to groom any hair that grows outside your desired shape. Once your brows are a few weeks healed, you can thread, wax, tweeze… Whatever you’d like!

Why can't I use retinols/acids/exfoliators near the area after my PMU is healed?

This will fade your PMU faster, and may cause it to cool more in color! But if that’s not a huge concern for you, then you can absolutely keep using those products.

Does PMU cause scarring?

Scarring can occur one of two ways: during your appointment, or after. If your artist is properly trained, skilled, and using an appropriate technique on you, the risk of causing scarring during your appointment is very low. However, scarring can easily be caused during the healing process if aftercare is not followed, for example: if a client was to pick or scratch at their new PMU.

What if I have it done, then never get a colorboost?

In most cases, PMU lightens and shifts in color as time goes on. Regarding the color shift, it usually cools, but can sometimes become warmer instead. This is around the time that a colorboost is necessary to refresh the tone, clean up the edges, and darken the overall appearance. But if you were to let your PMU go, the fading and color shifting would just continue. Many clients would see their PMU completely fade away within 5 years, but many would not! There are so many factors that contribute to how your PMU ages. In short: You’ll survive, but you may want to start applying some makeup again.

What happens during a colorboost appointment?

It’s very similar to a first-timer session, but with less consulting, and less mapping/shaping. Note: We believe in waiting as long as possible between colorboosts. A) We don’t want your skin overloaded with color, and B) Why cause trauma to the skin when it’s not totally necessary yet? Less is more. Just be sure to come in while we can still see the general shape/outline.

Is it normal to be nervous?

Absolutely! Most clients say they’re nervous about pain & the result looking natural - this is completely normal! We believe the best results are achieved when the artist and client work together to make it happen! Linzie is not only recognized for her artistry, but for the way she encourages client participation throughout the session. From color selection, shape, style and design, you're with us every step of the way!

Can you tattoo blush, foundation, or concealer?

We only recommend seeking out these high-risk services with an experienced professional and do offer blush tattooing services upon request. We do not advise foundation or concealer tattooing services as the pigments typically used for foundation or concealer tattooing are prone to aging very poorly. For skincare solutions, please reach out to Linzie for a referral to a trusted provider in the area.

Preparing For Your Permanent Cosmetic Appointment-

Did you know pre-care is just as important as after-care? Most people don’t know this because it simply isn’t stressed enough in the beauty industry! Properly caring for your skin before, combined with good aftercare, will result in good healed permanent cosmetics!

The weeks following up to your procedure there are certain things you should avoid. Stay away from the sun for at least a week and wear proper sunscreen to prevent a tan or a sunburn right before your procedure. Discontinue Glycolics, chemical peels, and Retin-A products. Try not to use moisturizers, face wash, BB or CC creams and makeup primers that include any kind of acid in their ingredients.

As far as consumption it is important that you stay away from certain foods and vitamins that could affect your skin and blood. Coffee and Tea naturally thin your blood as well as Fish oil, Advil, Aspirin, and other pain killers. Some people think if they take an Advil before the procedure it will help with the pain. This is a huge misconception. This will actually make you more susceptible to bleeding and make it harder for the pigments to absorb. That is why we have numbing creams that will help. After the procedure you will be able to go back to your daily cup of coffee!

Additional Instructions For Eyebrow Appointments:

For brows, please no brow waxing and brow tinting a week prior. If you are also getting Botox done that should be done at minimum 2 weeks prior.

Additional Instructions For Lip Appointments:

For lips, please no waxing near the lips within one week of your appointment. If you are also getting fillers done that should be done 2 weeks prior.

***IMPORTANT*** If you have ever had a cold sore, you will be required to take oral antiviral medication for 2 days prior to treatment and 3 days following to prevent any outbreaks.

You can also take part in making sure we have healthy lips to work with by mixing equal parts of granulated sugar and coconut oil together and gently exfoliating the lips each day, within one week of your appointment.

Additional Instructions For Eyeliner Appointments:

For Eyeliner, clients must not have any eyelash extensions on at the time of their appointments. Eyelash growth serums must be discontinued for a minimum of 6 weeks earlier. If you wear contact lenses, please bring a contact case and solution to your session as they cannot be worn during the procedure.

Eyebrow Aftercare:

What to expect visually?

When you leave, your brows will look bigger due to swelling, much warmer in color, darker, and more defined. This is normal. On days 3-5, your brows will begin to lightly peel and this will last for a few days. When the peeling is done, the brows will look lighter, cooler in color, and softer around the edges. By the time the skin fully heals through each layer (4-6 weeks), the color will have blossomed back up a bit.

What to do?

For 10 days or until peeling begins, cleanse twice daily with plain antibacterial soap, and follow with a thin layer of aftercare cream. When you’re cleansing, you want to be gentle. When you’re applying the aftercare cream, you’ll only need about the size of a grain of rice for both brows combined. If you have thick/coarse brow hair, be sure to press the aftercare cream through to the skin.

What to do until Peeling is completely done, or for 10 days if no peeling occurred:

Saunas, steam rooms, tanning beds, tanning booths, excessive steam/sweating, makeup or skincare within 1”, picking, scratching, itching, sun, swimming, and spray tans.

To maintain long term results, its best to avoid Retinols/ acids/exfoliants within 1”of treated area, and unprotected sun exposure.

Lip Blush Aftercare:

What to expect visually?

Most clients leave their lip appointments with noticeable swelling, bold color, and sometimes bruising. This is a normal part of the process, and nothing to be concerned about. Swelling and bruising typically starts to go down within just a few hours, and almost entirely by the following day. Peeling occurs between days 3 and 10. When the peeling is complete, the lips can often look much lighter. But by the time the skin fully heals through each layer (4-6 weeks), the color will have blossomed back up a bit.

What to do?

Immediately following your appointment, feel free to apply generous layers of aftercare cream with clean hands as often as you’d like. Hydrated lips will heal more comfortably. Blot as needed between applications. Many clients like to ice the area to reduce swelling, just be sure to keep a clean towel between the skin and the ice, and don’t over-do it. You should not need to apply the aftercare cream for more than 10 days.

What to do until Peeling is completely done, or for 10 days if no peeling occurred:

Saunas, steam rooms, tanning beds, tanning booths, excessive steam/sweating, makeup or skincare within 1”, picking, scratching, itching, sun, swimming, and spray tans. It’s also critical that you avoid very hot/acidic/spicy foods (using a straw is recommended), having dental work done, smoking, excessive stretching or rubbing of the mouth, teeth whitening, topical cold sore medication, sleeping on the face (if you can help it), applying any lip product not recommended by your artist, or excessive sexual contact.

To maintain long term results, its best to avoid Retinols/ acids/exfoliants within 1”of treated area, and unprotected sun exposure.

Eyeliner Aftercare:

What to expect visually?

Most clients leave their liner appointments with slightly swollen lids. This is a normal reaction, and nothing to be concerned about. Swelling and redness can be a bit worse the following morning, but typically starts to subside within a few days. Swollen lids may also appear asymmetrical. Light peeling can occur between days 3 and 10. When the peeling is complete, the liner can often look much lighter. But by the time the skin fully heals through each layer (4-6 weeks), the color will have blossomed back up a bit.

What to do?

For the first two days, keep the area dry. Many clients like to ice the area to reduce swelling, just be sure to keep a clean towel between the skin and the ice, and don’t over-do it. On day 3, you can begin applying a very thin layer of aftercare cream with clean hands, if the skin feels tight, dry, or irritated. The skin should then feel hydrated, but never look wet. You should not need to apply aftercare cream for more than a few days.

What to do until peeling is completely done, or for 10 days if no peeling occurred:

Saunas, steam rooms, tanning beds, tanning booths, excessive steam/sweating, makeup or skincare within 1”, picking, scratching, itching, sun, swimming, and spray tans. It’s also critical that you avoid very hot showers or baths and any other source of steam, to prevent pigment migration (color bleeding under the skin).

To maintain long term results, its best to avoid Retinols/ acids/exfoliants within 1”of treated area, and unprotected sun exposure.

Freckles or Beauty Mark Aftercare:

What to expect visually?

Most clients leave their freckle appointments with bold color, and “white rings” around each freckle. Within a few hours, those white rings will become pink/red. This is a normal part of the process, and nothing to be concerned about. Redness typically starts to fade within a few days. Peeling occurs between days 3 and 10. When the peeling is complete, the freckles can often look much lighter. But by the time the skin fully heals through each layer (4-6 weeks), the color will have blossomed back up a bit.

What to do?

For 10 days or until each freckle has peeled, we recommend cleansing twice daily with either plain dial antibacterial soap, plain Aveeno cleanser, or plain Cetaphil cleanser. We do not recommend these as daily cleansers post-healing, but they are excellent just for this purpose. Following that, you have 3 options for twice-daily hydration: Aquaphor, plain Aveeno facial moisturizer, or plain Cetaphil facial moisturizer. Try to select one with no SPF, as that may irritate your new freckles.

What to do until peeling is completely done, or for 10 days if no peeling occurred:

Saunas, steam rooms, tanning beds, tanning booths, excessive steam/sweating, makeup or skincare within 1”, picking, scratching, itching, sun, swimming, and spray tans. It’s also critical that you do not cleanse or hydrate with any other products, without first consulting with your artist. Many skincare products would be very irritating to freshly done freckles, cause scarring, and/or lift pigment out of the skin.

To maintain long term results, its best to avoid Retinols/ acids/exfoliants within 1”of treated area, and unprotected sun exposure.

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