Cancellations, Late Arrivals & Rescheduling Policies

We ask that you please reschedule at least 48 hours before the beginning of your appointment, or you may be charged a cancellation fee of 100% the service fee of your scheduled appointment. These fees are based on the standard cost of the service booked, regardless of discount codes, gift cards, or reduced model rates. As some services offered require more than 2 days of client preparation to be done safely/properly, your artist does not have flexibility within this 48-hour window, as even outside of it, to accommodate cancellations, thus resulting in an unfilled time slot in your artist. Only in the event of illness/injury with a dated doctor’s note will exceptions be made to this policy. Fees paid for late cancellations cannot be applied to future appointments. There is a 15 min window for tardiness. After 15 min, we may not be able to accommodate. Arriving too late for your service will be considered a late cancellation. Violation of this policy may result in banning from reserving future appointments. Any cancellations/reschedules must be made online or with your artist during a scheduled visit as your artist does not have time allotted in their schedule to accommodate cancellation/reschedule requests.

Studio Guest Policy

Children under the age of 18 are not allowed to be brought to the studio for your artists’, yours, and their safety. Guests accompanying you to your appointment may not be able to sit in the procedure room with you, they must wait in the waiting area. We kindly request that you do not bring children, companion, or pets. This is to ensure minimal distractions and maximum hygiene/safety.

Payment Information

- Forms of payment accepted: Cash or Bank Card

- During this time, while cash payments are accepted, bank card transactions are encouraged.

- Checks and other merchant gift cards are not accepted forms of payment.

Permanent Makeup Eligibility

All clients are responsible for confirming eligibility for procedures prior to booking an appointment. If you arrive to an appointment and have any of the listed contraindications, your appointment will be immediately canceled, and your booking fee will be forfeited. We have specific rules and eligibility requirements for our services to ensure that optimal healed results are achieved and that your health and safety are not compromised.

You are NOT eligible for the procedure if any of the following apply to you:

• You cannot abide by our Pre + Post Care Instructions

• You are pregnant or breastfeeding

• You have extremely oily skin

• You have a history of keloids or hypertrophic scarring

• You are tan or sunburnt (True skin tone must be visible for selecting proper pigment.)

• You have recently had Botox (Botox results must wear off prior to the procedure.)

• You have had a chemical peel within one month of your appointment

• You have skin irritations (rash, sunburn, acne, etc.) or psoriasis on/near the procedure area

• You have open wounds, cuts or abrasions on the procedure area

• You use topical steroids on the procedure area

• You have used Accutane within the past year

• You have any viral or bacterial infections

• You are sick (cold, flu, severe sinus allergies, etc.)

• You have an active cold sore

• You suffer from epilepsy

• You are diabetic (Please see additional information below.)

• You suffer from hemophilia

• You have uncontrolled high blood pressure

• You have a pacemaker or heart problems

• You have had an organ transplant

• You've had spa treatments (such as brow lamination, sugaring, chemical peels) to the treated area within 24 hours of appt.

• You are currently undergoing chemotherapy (Please wait 6 months after completing treatments and obtain doctor clearance.)

• You take any immunosuppressant medications

• You are under any treatment or have any illness that compromises the immune system

• You have had ANY surgery within the past 30 days

• You have poor general health

If you arrive to your appointment and it is apparent that any of the above apply to you, your appointment will unfortunately be cancelled, and billed the full amount of the service.

Important Service Information

Please click through the following information as it pertains to your desired service.

Want To Know More?

Fly on over to our FAQ & Care Page For Additional Service Information

FAQ & CARE