Cancellations, Late Arrivals & Rescheduling Policies
We ask that you please reschedule at least 48 hours before the beginning of your appointment, or you may be charged a cancellation fee of 100% the service fee of your scheduled appointment. These fees are based on the standard cost of the service booked, regardless of discount codes, gift cards, or reduced model rates. As some services offered require more than 2 days of client preparation to be done safely/properly, your artist does not have flexibility within this 48-hour window, as even outside of it, to accommodate cancellations, thus resulting in an unfilled time slot in your artist. Only in the event of illness/injury with a dated doctor’s note will exceptions be made to this policy. Fees paid for late cancellations cannot be applied to future appointments. There is a 15 min window for tardiness. After 15 min, we may not be able to accommodate. Arriving too late for your service will be considered a late cancellation. Violation of this policy may result in banning from reserving future appointments. Any cancellations/reschedules must be made online or with your artist during a scheduled visit as your artist does not have time allotted in their schedule to accommodate cancellation/reschedule requests.
Important Service Information
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